Refund policy
Last updated: May 26, 2026
Thank you for shopping with us. Please read our policy carefully before making a purchase.
All Sales Are Final
We do not offer returns, refunds, exchanges, or cancellations once an order has been placed and processed. By completing a purchase on our store, you agree to these terms.
No Returns or Exchanges
We do not accept returns or exchanges for:
- Change of mind
- Incorrect selection by the customer
- Size, color, or preference issues
- Delayed delivery caused by carriers
- Sale or promotional items
Please review product descriptions, sizing information, and order details carefully before completing your purchase.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at:
Email: SianovaLight@gmail.com
Order Number: [required]
Include:
- Your order number
- Photos of the item and packaging
- A brief description of the issue
We will review claims individually and, if approved, may offer a replacement at our discretion.
Non-Delivery Issues
We are not responsible for packages lost or delayed due to:
- Incorrect shipping addresses provided by the customer
- Carrier delays
- Customs processing
- Theft after delivery confirmation
Please ensure your shipping information is accurate before placing your order.
Chargebacks & Disputes
By purchasing from our store, you acknowledge and accept this policy. Initiating a chargeback for reasons covered by this policy may result in the suspension of future purchases.
Contact Us
If you have any questions about this policy, please contact us at:
Email: SianovaLight@gmail.com
Business Name: Sianova